Regulations of the B&B Studio online store - dresses for every occasion specifying, among other things, the rules of concluding sales agreements through the Store, containing the most important information about the Seller, the Store, and Consumer rights
Provisions regarding the privileged Entrepreneur apply to agreements concluded as of January 1, 2021.
TABLE OF CONTENTS
§ 1 Definitions
§ 2 Contact with the Seller
§ 3 Technical Requirements
§ 4 Shopping in the Store
§ 5 Payments
§ 6 Order Fulfillment
§ 7 Right of Withdrawal from the contract
§ 8 Exceptions from the right of withdrawal from the contract
§ 9 Complaints
§ 10 Personal Data
§ 11 Reservations
Attachment No. 1: Model withdrawal form
§ 1 DEFINITIONS
Working days – days from Monday to Friday except for public holidays.
Consumer – a consumer within the meaning of the Civil Code provisions.
Account – a feature of the Store regulated by separate rules (an electronically provided service), allowing the Buyer to create their individual account in the Store.
Buyer – any entity buying in the Store.
Privileged Buyer – Consumer or Privileged Entrepreneur.
Privileged Entrepreneur – a natural person concluding with the Seller an agreement directly related to their economic activity but not of a professional nature (the definition applies to agreements concluded as of January 1, 2021).
Regulations – this regulation.
Store – B&B Studio online store - dresses for every occasion run by the Seller at the address https://sklep.bbstudio.eu.
Seller – Entrepreneurs entered in the Central Register and Information on Business Activity maintained by the minister responsible for the economy and running the Central Register and Information on Business Activity:
Jacek Żukowski, NIP 5421026850, REGON No. 002339168, an entrepreneur operating under the name BB STUDIO BEATA I JACEK ŻUKOWSCY SPÓŁKA CYWILNA - a partner of a civil partnership
Beata Krystyna Żukowska, NIP 9660352974, REGON No. 200507141, an entrepreneur acting under the name BB STUDIO BEATA I JACEK ŻUKOWSCY SPÓŁKA CYWILNA - a partner of a civil partnership
conducting business within a civil partnership named BB STUDIO BEATA I JACEK ŻUKOWSCY SPÓŁKA CYWILNA with headquarters at ul. Boruty 17, 15-157 Białystok, NIP 5423215130, REGON No. 20050679100000.
§ 2 CONTACT WITH THE SELLER
Postal address: 17 Boruty Street, 15-157 Białystok
Email address: sklep@bbstudio.eu
Phone: 507445757
§ 3 TECHNICAL REQUIREMENTS
For the proper functioning of the Store, the following are necessary:
a device with internet access
a web browser supporting JavaScript and cookies.
In order to place an order in the Store, in addition to the requirements specified in para. 1, an active email account is necessary.
§ 4 SHOPPING IN THE STORE
The prices of goods displayed in the Store are total prices for the goods.
The Seller notes that the total price of the order consists of the following indicated in the Store: the price of the goods and, if applicable, the costs of delivering the goods.
The selected item to be purchased should be added to the shopping cart in the Store.
Then the Buyer selects from the available options in the Store: the method of delivering the goods and the payment method for the order, and also provides the necessary data to fulfill the placed order.
An order is placed at the moment of confirming its content and accepting the Regulations by the Buyer.
Placing an order is equivalent to concluding a sales contract between the Buyer and the Seller.
The Seller will provide the Buyer with a privileged confirmation of the conclusion of the sales contract on a durable medium no later than at the time of delivering the goods.
The Buyer can register in the Store, i.e., create an Account in it, or make purchases without registration by providing their data with each potential order.
§ 5 PAYMENTS
For the placed order, payment can be made, depending on the Buyer's choice:
by a regular bank transfer to the Seller's bank account;
through a payment platform:
Płatności24
PayPal
PayPo
Blik
cash on delivery, i.e., by card or cash at the time of delivering the goods to the Buyer;
cash at the time of personal collection of the goods.
In the case of choosing payment in advance by the Buyer, payment for the order must be made within 3 working days from placing the order.
In the event of a need to refund funds for a transaction made by the customer with a payment card, the seller will refund it to the bank account assigned to the customer's payment card.
The Seller informs that in the case of some payment methods, due to their specificity, payment for the order by this method is possible only immediately after placing the order.
§ 6 ORDER FULFILLMENT
The Seller is obliged to deliver the goods without defects.
The order fulfillment deadline is indicated in the Store.
In the event that the Buyer chose payment in advance for the order, the Seller will proceed with order fulfillment after it has been paid.
In the case of the customer choosing payment by bank transfer or credit card, the order fulfillment time is counted from the day of crediting the Seller's bank account or settlement account.
In the situation where the Buyer has purchased goods with different fulfillment times within one order, the order will be fulfilled within the deadline appropriate for the item with the longest fulfillment time.
Countries where delivery is carried out:
Poland
Austria
Belgium
Czech Republic
Estonia
Netherlands
Lithuania
Luxembourg
Latvia
Germany
Slovakia
Slovenia
Ukraine
United Kingdom
Goods purchased in the Store are delivered depending on the delivery method chosen by the Buyer:
Via courier company
To InPost parcel lockers
The Buyer can collect the goods personally at the company's headquarters during its opening hours.
In the case of choosing personal pickup by the Buyer, the goods will be ready for pickup at the specified order fulfillment time, or if the Seller has indicated the dispatch time of the goods, then at that time.
§ 7 RIGHT OF WITHDRAWAL FROM THE CONTRACT
The privileged Buyer has the right to withdraw from the contract concluded with the Seller through the Store, subject to § 8 of the Regulations, within 30 days without giving any reason.
The deadline for withdrawal from the contract expires after 30 days from the day:
on which the privileged Buyer took possession of the goods or on which a third party other than the carrier and indicated by the privileged Buyer took possession of the goods;
on which the privileged Buyer took possession of the last item or on which a third party, other than the carrier and indicated by the privileged Buyer, took possession of the last item in the case of a contract for the delivery of multiple items that are delivered separately;
of the conclusion of the contract - in the case of a contract for the delivery of digital content.
In order for the privileged Buyer to exercise the right of withdrawal from the contract, they must inform the Seller, using the data provided in § 2 of the Regulations, of their decision to withdraw from the contract by means of an unequivocal statement (withdrawal form)./userdata/public/assets//Withdrawal%20Form.pdf
The privileged Buyer may use the withdrawal form template placed at the end of the Regulations, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for the privileged Buyer to send information regarding the exercise of the right of withdrawal from the contract before the withdrawal period expires.
CONSEQUENCES OF WITHDRAWAL FROM THE CONTRACT
In the event of withdrawal from the concluded contract, the Seller refunds to the privileged Buyer all payments received from them, including the costs of delivering the goods (with the exception of additional costs resulting from the privileged Buyer's choice of a delivery method other than the cheapest standard delivery method offered by the Seller), immediately, and in any case no later than 30 days from the day on which the Seller was informed of the privileged Buyer's decision to withdraw from the contract.
The Seller will make the refund using the same payment methods that were used by the privileged Buyer in the initial transaction unless the privileged Buyer agrees to another solution, in which case the privileged Buyer will not incur any fees for this refund in any case.
The Seller may withhold the refund until receiving the goods or until the privileged Buyer provides evidence of their return, whichever occurs earlier.
The Seller requests the return of the goods to the address: 17 Boruty Street, 15-157 Białystok immediately, and in any case no later than 30 days from the day on which the privileged Buyer informed the Seller of the withdrawal from the sales contract. The deadline is met if the privileged Buyer returns the goods before the expiration of the 30-day period.
The returned dress, trousers, jumpsuit, jacket, skirt must not show signs of use - it must have tags, must not be soiled, must not smell of perfumes, laundry detergents, or powder. It must also not be torn or damaged.
The privileged Buyer bears the direct costs of returning the goods.
The privileged Buyer is only responsible for the decrease in the value of the goods resulting from using it in a way other than necessary to determine the nature, characteristics, and functioning of the goods.
If, due to its nature, the goods cannot be returned by ordinary mail, the privileged Buyer will also have to bear the direct costs of returning the goods. The estimated amount of these costs will be communicated to the privileged Buyer by the Seller in the description of the goods in the Store or when placing the order.
In the event of the need to refund funds for a transaction made by the privileged Buyer with a payment card, the Seller will refund it to the bank account assigned to that payment card.
§ 8 EXCEPTIONS TO THE RIGHT OF WITHDRAWAL FROM THE CONTRACT
The right of withdrawal from a distance contract, as referred to in § 7 of the Regulations, does not apply to a contract:
where the subject of the performance is a non-prefabricated item, manufactured according to the privileged Buyer's specifications or serving to satisfy their individualized needs;
where the subject of the performance is an item liable to deteriorate rapidly or having a short shelf life;
where the subject of the performance is an item delivered in a sealed package that cannot be returned once opened due to health protection or hygiene reasons if the packaging has been opened after delivery;
where the subject of the performance are items that, by their nature, become inseparably mixed with other items after delivery;
where the subject of the performance is audio or visual recordings or computer programs delivered in a sealed package, if the packaging has been opened after delivery;
for the delivery of newspapers, periodicals, or magazines, except for subscription contracts;
where the price or remuneration depends on fluctuations in the financial market over which the Seller has no control, and which may occur before the expiry of the withdrawal period;
for the delivery of digital content not stored on a tangible medium if the performance has begun with the explicit consent of the privileged Buyer before the withdrawal period expires and after being informed by the Seller about the loss of the right of withdrawal from the contract.
§ 9 COMPLAINTS
In the event of a defect in the goods, the Buyer has the option to lodge a complaint about the defective goods based on the regulated warranty or guarantee in the Civil Code, if a guarantee has been provided.
By using the warranty, the Buyer may, under the rules and within the deadlines specified in the Civil Code - subject to the provisions of § 11 paras. 6 and 7 of the Regulations:
submit a statement on price reduction,
in the case of a significant defect - submit a statement on withdrawal from the contract,
demand the exchange of the item for one free from defects,
demand the defect to be removed.
The Seller requests that complaints based on the warranty be sent to the postal or electronic address specified in § 2 of the Regulations.
If it turns out that it is necessary to deliver the defective goods to the Seller for the complaint to be considered, the Buyer is obliged to deliver the goods, at the Seller's expense in the case of the privileged Buyer, to the address 17 Boruty Street, 15-157 Białystok.
If a guarantee has additionally been provided for the goods, information about it, as well as its conditions, is available in the product description in the Store.
Complaints regarding the operation of the Store should be addressed to the email address specified in § 2 of the Regulations.
The Seller will handle complaints within 14 days.
OUT-OF-COURT METHODS OF RESOLVING COMPLAINTS AND ASSERTING CLAIMS
In the event that the complaint procedure does not bring the desired result for the Consumer, the Consumer may use, among others:
mediation conducted by the relevant territorial Voivodship Inspectorate of Trade Inspection, to which an application for mediation should be submitted. As a rule, the procedure is free of charge. the assistance of the relevant territorial permanent consumer arbitration court operating at the Voivodship Inspectorate of Trade Inspection, to which an application for the consideration of the case before the arbitration court should be submitted. As a rule, the procedure is free of charge.
§ 10 PERSONAL DATA
The Seller is the administrator of the personal data provided by the Buyer when using the Store. Detailed information regarding the processing of personal data by the Seller - including other purposes and bases for processing data, as well as data recipients - can be found in the Privacy Policy available in the Store - due to the transparency principle included in the General Data Protection Regulation (GDPR).
The purpose of processing the Buyer's data by the Seller, provided by the Buyer in connection with purchases in the Store, is to fulfill orders. The legal basis for processing personal data in this case is:
the sales contract or actions taken at the request of the Buyer aimed at concluding it (Art. 6 para. 1 lit. b GDPR),
the legal obligation incumbent on the Seller related to accounting (Art. 6 para. 1 lit. c), and
the legitimate interest of the Seller, consisting in processing data to establish, assert, or defend any claims (Art. 6 para. 1 lit. f GDPR).
Providing data by the Buyer is voluntary but also necessary to conclude a sales contract. Failure to provide data will prevent the conclusion of a sales contract in the Store.
The Buyer's data provided in connection with purchases in the Store will be processed until:
the sales contract concluded between the Buyer and the Seller expires;
the legal obligation incumbent on the Seller to process the Buyer's data ceases to apply;
the possibility of asserting claims by the Buyer or the Seller related to the sales contract concluded through the Store ceases;
the Buyer's objection to the processing of their personal data is accepted - in case the legal basis for processing the data was the legitimate interest of the Seller
depending on what applies in a given case and what occurs later.
The Buyer has the right to request:
access to their personal data,
their correction,
deletion,
restriction of processing,
data transfer to another administrator,
as well as the right:
to object at any time to the processing of data for reasons related to the Buyer's particular situation - to the processing of personal data concerning them, based on Art. 6 para. 1 lit. f GDPR (i.e., on the legitimate interests pursued by the administrator).
To exercise their rights, the Buyer should contact the Seller using the data from § 2 of the Regulations.
-
If the Buyer believes that their data is being processed unlawfully, they may lodge a complaint with the President of the Personal Data Protection Office.
§ 11 DISCLAIMERS
It is prohibited for the Buyer to provide content of an unlawful nature.
Each order placed in the Store constitutes a separate sales agreement and requires separate acceptance of the Regulations. The agreement is concluded for the purpose of fulfilling the order.
Agreements concluded based on the Regulations are made in the Polish language.
In the event of any dispute with a Buyer who is not a privileged Buyer, the competent court shall be the court having jurisdiction over the Seller's registered office.
Provisions regarding goods and sales agreements shall apply mutatis mutandis to digital content and agreements for the delivery of digital content, unless the Regulations specify these matters separately.
Any liability of the Seller towards a Buyer who is not a privileged Buyer, within the limits permitted by law, is limited to the amount of the order placed by the Buyer and to 1 year from the date of delivery of the goods.
The Seller's liability under the warranty for a privileged Business Buyer is, within the limits permitted by law, limited to the amount of the order placed by the privileged Business Buyer and to 1 year from the date of delivery of the goods.
Attachment No. 1 to the Regulations
Below is a template for a withdrawal form, which the Consumer or privileged Business Buyer may, but is not obligated to, use:
WZÓR FORMULARZA ODSTĄPIENIA OD UMOWY
(formularz ten należy wypełnić i odesłać tylko w przypadku chęci odstąpienia od umowy)
BB STUDIO BEATA I JACEK ŻUKOWSCY SPÓŁKA CYWILNA
ul. ul. Boruty 17, 15-157 Białystok
adres e-mail: sklep@bbstudio.eu
- Ja/My(*) ..................................................................... niniejszym informuję/informujemy(*) o moim/naszym odstąpieniu od umowy sprzedaży następujących rzeczy(*) / o świadczenie następującej usługi(*) / o dostarczanie treści cyfrowych w postaci(*):
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
....................................................................................................................................................................................................................................
- Data zawarcia umowy(*)/odbioru(*)
..........................................................................................................................
- Imię i nazwisko Konsumenta(-ów) / Przedsiębiorcy(-ów) uprzywilejowanego(-ych):
..............................................................................................................................
- Adres Konsumenta(-ów) / Przedsiębiorcy(-ów) uprzywilejowanego(-ych):
..........................................................................................................................................
..................................................................................................................................................................................
.............................................................................................
Podpis Konsumenta(-ów) / Przedsiębiorcy(-ów) uprzywilejowanego(-ych)
(tylko jeżeli formularz jest przesyłany w wersji papierowej)
Data ............................................
(*) Niepotrzebne skreślić.